I tested this out on a thin client before going live and now when i push the agent to a thin client in my production environment i can see the agent checked in and it shows as online but when i try to remote control or use live connect it shows as (offline). Any one using kaseya to manage and remote control thinclients?
We've been using every flavor of Kaseya with our windows based thin clients since version 5 with no issues. Honestly the biggest challenge with thin clients is keeping the agents up to date since they (at least the thin clients we use) have a write filter that doesn't allow anything to be persistently installed without disabling it.
I typically only bother updating the agent versions on the thin clients with major releases (ie 9.3 -> 9.4), or when there is a real issue with the existing version that we are experiencing. The downside of this of courses is that I can't enable automatic agent upgrades since I can't exclude those from the automatic update and that tends to cause me issues.
What type of thin clients are you using?
Automatic agent upgrades is a great feature - apart from, as you say, the inability to exclude agents from the upgrade. It's driving us nuts, but Kaseya don't seem interested. "Log a feature request" is getting long in the tooth.
What kind of thin clients are they? Could you verify if the Endpoint service is actually running on these clients?