We're moving from an old 6.5 server to a new R9.1 server.
One of the items on our "moving agent' tasklist is to grab the KAM license from the old server.
When I select machines in our first test group and click Install > Connect AntiMalware Install, the task fails.
I opened a support ticket and the response was that this feature was to be used just to confirm that KAM is installed.
"This option in Anti-Malware functions as a way to verify that Malware-bytes is installed without running a repair."
Their fix is to uninstall KAM while the agent is on the old server, move the agent, install KAM from the new server. That's time-consuming for us and inconvenient for the client. It also goes against the help file:
Can anyone confirm what "Connect AntiMalware Install" is really for? And if it is for grabbing licenses (without having to reinstall), how to troubleshoot the failures?
i've been through a couple multi-thousand agent migrations. the connect is virtually useless. fortunately KAM doesn't require a reboot so I would typically run a connect to get Kaseya to know the agent has KAM, then a repair which would normally work. if not, I would run install.
if all else failed, reboot machine, delete agent from server without uninstalling, let it check back in and start the above process again.