Where does KAm get its updes from when an update command is issued to the agent's workstation? Does the agent get it from the Kaseya server or from the internet?
The internet. KAM simply triggers MalwareBytes update function. Note that there is NO ability to randomise/spread updates, so all endpoints will update simultaneously. This is quite bad. :( As a workaround, we schedule our updates on boot. The only problem there is that some don't reboot their workstations often... sigh.
I just run a script that schedules an update and then a scan to run.
Mark. Can you share this script?
Even better would be if someone could come up with a methodology similar to how patch management works where you can specify a file source on the local network so that on larger networks you didn't have to have all of the machines downloading the updates from the internet.