Seeing the following messages on roughly 10% of our systems running KAV "New":
"Cannot Add or Update Security Asset: AgentGuid is zero."
- OR -"Error On Endpoint: . Server returned nothing (no headers, no data) : Script error util.downloadPassword@execute"
I have a ticket opened with support but wanted to check with the community to see if you have run into this.
I have had this license expiration issue on my test server with some endpoints. We are on the latest patch as well; I believe Kaseya development is aware of the issue.
Are the users seeing this error or its in the VSA?
Deciding if i should updgrade to .18 patch this weekend.
I have had users report the error. Running an Install/Upgrade seems to address the issue "Cannot Add or Update Security Asset: AgentGuid is zero."
Note: I am not sure if this was present in .16 - .17 or not. I became aware of it the day after upgrading to .18
I have seen both messages and have been struggling with KAV. I have opened many tickets... I received a SQL script from kaseya that removed all references to the securityProductId for Kaspersky version 10.2.4.674 from the SEC tables.
I believe this resolved some of my issues. Mainly the duplication of tasks when Kaspersky version 10.2.4.674 was installed on an endpoint.