Our Support and Engineering teams are working on identifying and addressing some of the issues with Kaspersky Anti Virus (KAV).
Below is a new KB Article that support has verified and published in order to address one one of the issues that Support is seeing with KAV:
This KB is for the following issue:
Kaspersky virus definitions are failing to update on KAV endpoints.
Please note - this article does NOT apply to situations where Kaspersky is up-to-date but Kaseya console shows it is out-of-date.
So far, appears to be working for me. Will update if I find that it isn't.
Did not fix for all machines but appears to have helped quite a few. Still investigating.
In our situation things only seem to be getting worse. Kaseya would report about one third of our 4,300 KAV installations as out-of-date. That has now gone up to two thirds. At least in the Kaseya interface.
So, the update being set to a two hour interval has only made things worse. This is getting ridiculous....
Seems to work, however, the profiles then go out of compliance next update check and until reapplied will go out of date again.
0.15 released and No Fix for this as promised.
This was supposed to be the fix to put all KAV related issues to bed.
Already bet my colleagues I was going to eat my hat if that was true... :-)
At least their billing has no issues so they can bill their clients for all the crap that doesn't work.
Well, to be fair to support, they do work on this issue and progress is being made. Still, it is mighty disappointing to see this module fail in a lot of ways. They are working under a lot of pressure to fix things. In another post management has even made an official statement 4 days ago on the current known issues: community.kaseya.com/.../21809.aspx
That's something I haven't seen before, not like this. So, being aware and getting it known manages our expectations. They will solve this, I just hope it will be soon. Waiting on patch 22.214.171.124 to make a big impact...