I've been having a problem for awhile now when trying to roll out software so my agents.
Users's get a Kaspersy prompt when I'm trying to install software in the background (allow, deny, trust)
I've also been having this problem when I'm trying to remote control a computer to help someone and Kaspersky will give the user another prompt and if they don't allow it then I can't get onto that device.
Can I get a list of Exceptions to put into workstation profile on KAV so Kaspersky doesn't react my actions via Kaseya?
I already have the following excetions.
c:\program files (x86)\Kasyea\
Thanks for any help...
The following exceptions above should already be injected in the package by default. I believe the issue you are having is with an actual Kaspersky component. Which version of Kaspersky are you using?
We are using 188.8.131.521. People are even getting prompted when I try and update the agent.
Its not an agent issue - if you wish to suppress that pop-up, you must disable the Registry Guard within the Proactive Antivirus component and I strongly recommend to disable Anti-Spy > Anti-Banner for your clients as well.