Last week I discovered that 25% of our KAV clients were marked with out of date definitions. Updating did not resolve the problem. Problem existed across multiple companies and profiles.
I opened a ticket (#2114) and finally got a response to run a "Verify Install" against one of the workstations. This did clear up the problem.
Unfortunately, the "Verify Install" requires a license. I have 0 available to complete this and even if I had 1, I have no desire to "Verify Install" on 200 computers, one at a time. I've not yet gotten a response from support about what to do next, so...
Q1) Is there a workaround that can be put in to place so I can clear this issue up for multiple computers at once?
Q2) Why can't I trust the Kaseya GUI to tell me what the KAV definitions dates are? Is this fixed in 6.5?
The issue typically lies in the lua scripts of the respective agents (the verify install refreshes those scripts).
We have upgraded to 6.5 (188.8.131.52) and we have no licensing or update issues now with KAV installs...