Kaseya Community

KAV license reclaim

  • Hi,

    I have tried to uninstalling kav on 4 online agents. 3 out of 4 agents are still saying they are uninstalling kav. 1 agent has uninstalled kav. But the kserver did not reclaim the license. I did this a week ago.

    Is there another way to reclaim the license?



  • Are the agents active on the server?  Is the status just stuck on uninstalling?

    If it is stuck - run a verify install on the agent.

  • Also run a GET STATUS on the machine in KAV.