Does this mean we wil not see it till Monday or Tuesday now or for something critical like anitvirus does QA work over the weekend ?
I assume this is also affecting IT Center customers? All of my KAV agents say Database Date 4/25/2011, have not run full scan since I installed them on 4/24/2011.
The hotfix has been released. Your servers should pick it up this evening. I'll ask the SaaS team if they can apply the fix this weekend as well.
I have applied the hotfix to my server. Do I need to reinstall /verify the client ?
Anyone knows what the hotfix number is?
hotfixes 4095 through 4107 are all involved in this fix.
The hotfixes have been applied to my server. I have also run a verify install but the customizations are still not applying to my end clients.
Verify install is not repairing issue for my clients but new installations seems to be fine.
Verify also failed for us.
i had to reboot one endpoint after the verifiy, i now have the wrong icon in place(but not the Kaspersky "K", and my company name when i right clilck. It might be worth you rebooting one client. On a side note does anyone know what the main Kaspersky icon shoul dbe called and file type for it to apply, my icon shows when i turn off AV but not when its on... Strange!
Did also try a reboot after verify, should have clarified, sorry.
Custom images are done here: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2010\Skin\images - your tray icons will be in the tray subdirectory. On the affected machines, it does not have our custom icons at all.
The main tray icon is main_on16.png, I believe.
Thanks for that Kristin,
I have just checked that on my machine (one of the affected) and my custom icons are there, but it appears to not apply the main icon.
We did a verify and a reboot and it still did not apply the customizations.
We had to do a full uninstall / Install in order to have the agent pull its customizations correctly.
A verify-and-reboot is usually sufficient to clear up "skin" issues.
For others having issues with the endpoints reporting their status, reapplying the profile should be sufficient.
In either of these cases--if these processes don't resolve your issue, submit a ticket so that we can investigate on your specific machine and identify the problem.
This problem isn't 100% fixed yet.
KAV 1.1 agents are not taking their specified profiles. Self-Defense is not configured correctly so Im losing remote access on all the PC's that I install new / reinstall today.