I have just installed KAV on a test system and it comes preinstalled with an out of date data file.
I run the updater through the console and it fails, I have also tried to get it to manually run and it is also failing.
This is the event log.
My Update Center: malfunction (events: 504)
2/18/2011 3:10:59 PM Task started
2/18/2011 3:11:02 PM Update source is selected http://sec-update.kaseya.com/updates/
2/18/2011 3:11:02 PM File download... index/u0607g.xml.dif
2/18/2011 3:11:02 PM File download... index/u0607g.xml.klz
2/18/2011 3:11:03 PM File download... index/u0607g.xml
2/18/2011 3:11:03 PM File downloaded index/u0607g.xml 18.2 KB
2/18/2011 3:11:03 PM Creating the list of files to download...
2/18/2011 3:11:05 PM File download... index/../bases/av/kdb/i386/kdb-i386-0607g.xml.dif
2/18/2011 3:11:05 PM File download... index/../bases/av/kdb/i386/kdb-i386-0607g.xml.klz
2/18/2011 3:11:05 PM File download... index/../bases/av/kdb/i386/kdb-i386-0607g.xml
2/18/2011 3:11:06 PM File downloaded index/../bases/av/kdb/i386/kdb-i386-0607g.xml 583.4 KB
2/18/2011 3:11:19 PM File download... index/../bases/av/ark/ark-0607g.xml.dif
2/18/2011 3:11:19 PM File download... index/../bases/av/ark/ark-0607g.xml.klz
2/18/2011 3:12:25 PM File download... index/../bases/av/kdb/i386/baseaffc.kdc
2/18/2011 3:13:26 PM Network operation timeout expired http://sec-update.kaseya.com/updates/
2/18/2011 3:13:26 PM Task failed Network operation timeout expired
I just deployed a few KAV installations and updates are working fine though I did force them to happen manually as there seemd to be a long delay until the auto scheduled procedure was going to download them. Try again now maybe?
We've seen almost the exact same thing.
1. Corrupt file when attempting to download, fails.
2. Authenticaton error when trying to get to sec-update.kaseya.com/updates
3. Long download times, 30-45 minutes on machines with 30mb downstream connections.
Same problems here; paid beta ftw
Log a ticket on these - seems that we've had a few firewalls block some of the content.