Have installed KAV on my laptop and everytime I remote into a machine using kaseya i get a message from Kaspersky that c:\users\userinuse\appdata\local\temp\krlyclis.exe is detected as Riskware. When I look at the detection in kaseya it shows that it is a PDM.DNS.Query. Is their any way to exclude this process?
I have tried the wild cards in the KAV proflie and the krlyclis.exe on the exclusions.
There is currently no way to exclude a process (at least in KES). I submitted this as a FR over a year ago, and suggest you do the same.
I logged a support ticket, due to happening on two machines I use in the office for management and they both do the same thing. One is XP Pro and the other is Windows 7. Hopefully support can assist.
At the moment you can only do this on the local machine.
That will then stop the messages popping up all the time.
Yes and noticed today that it flagged AgentMon.exe as a virus. Kaseya might want to fix that one.
I think there may be an issue that sometimes standard Kaspersky is installed not the customized version for Kaseya. Do you see a blue K in the status bar or a red K. Also when you open Kaspersky does it say Kaspersky Antivirus or Kaseya Antivirus ?
Its a Green K, not blue or Red, in the status bar. Its definatly the Kaseya version of the product.