in our License Manager -> licenses tab (VSA 9.2) we have:
Anti-Virus Workstations (Kaspersky): Used / Max
Anti-Virus Workstations Shelf (Kaspersky): Used /Max
first question is: what’s the difference between them?
Furthermore, the “Anti-Virus Workstations Shelf (Kaspersky)” Used number shows a “minus” (zero?). On the other hand, the “Anti-Virus Workstations (Kaspersky)” used value is bigger then max value… what’s happening?
Last, the KAV -> Show -> Machines -> “Licensing” button displays a single Purchased number that is the sum of both.
I suspect that some licensing anomaly is somehow related to a problem with the KAV memory usage on our server, but here I’m really confused…
Thx for help
Shelf licencing is the old model (has been around for many years): buy now, use at some future point when you need to. The issue there, is the expiry dates become impossible to manage as almost every licence has a different expiry date. If you can imagine the "old" licence model is now called "shelf licencing" - as in a licence buy buy now and store on a shelf for a future date when you'l need it.
The new model is buy now, the clock starts ticking now, whether you deploy to an agent or not. After 12 months, renew them all again (and potentially throw away the value of a licence you bought and din't use). Your account rep will be able to clarify your position.
A lot of the SQL queries in the VSA don't properly support the new model - from memory R9.3 with current patches have been updated to show the correct numbers in the UI, but older versions don't. Also, a lot of the underlying SQL queries are not being updated to the new model and return wrong data,
In short, if you're on R9.2, simply don't trust what you see in the VSA's GUI.
Thank you Craig for your detailed answer. Now at least I know how to move for managing new licenses. We'll schedule update to 9.3 soon and I'll try to put together the licensing informations.