Kaseya Community

Email Alert based on Priority

  • Is there a way to create a different email (email list) if a ticket is created as High priority, or created after hours? If a ticket is High priority, then we want to get a page/text message sent to our cell phones, but if it’s a Normal priority ticket, then we don’t. We particularly need this after hours, when we’re not in the office.Is anyone doing this?

    Thanks!


    Legacy Forum Name: Email Alert based on Priority,
    Legacy Posted By Username: billmccl
  • The only way I can think of to do this is 'IF' and I don't recall if when the tickets are created and the email comes in to my inbox if the priority is shown ... however, if it IS shown then you can create a rule in your inbox, for the high priority, to auto-forward this to

    Teleflip is a free service ... BTW

    Legacy Forum Name: Ticketing Tab,
    Legacy Posted By Username: tom@tbkconsulting.biz
  • I tried to do this as well and found that indeed the priority does NOT show when the notification is sent ... Kaseya could we possibly get this as a request for the next version?

    Legacy Forum Name: Ticketing Tab,
    Legacy Posted By Username: tom@tbkconsulting.biz