Kaseya Community

Ticket Time Reports

  • We need to print a report that totals the time for a particular client. The ticket report doesn't appear to do that. It also doesn't appear to be able to paginate a report so a single report can be run for all clients.

    If anyone is using Kaseya ticketing for time capture and billing, how are you reporting and billing this information.

    Thanks,



    Rick


    Legacy Forum Name: Ticket Time Reports,
    Legacy Posted By Username: rvines
  • We have found it easier to use the Kaseya views feature to export the data to Excel using odbc connections. Doing this allows a greater level of granualarity in the reports

    Legacy Forum Name: Ticketing Tab,
    Legacy Posted By Username: Ed Gillies
  • Hi there Ed

    Can you explain this further - what do you mean by Kaseya views?

    Using Kaseya for time billing is a nightmare and we are just about ready to scrap it and go back to our old manual system.


    Legacy Forum Name: Ticketing Tab,
    Legacy Posted By Username: iknowit