We are trying to automate some of our procedures. How can I control which desk a new email message is created in?
do you want to use the same email adress for every desk?
if not you just easily create an email reader per desk
Hi Hans - yes I would like to use only one email reader.
Within Service Desk look at Ticket Request Mapping under Procedures Definition. IN this area you can tell the system to create a ticket in a specific desk once it meet the rules you specify.