I have a wierd issue, we use the connectwise ticket sync so all our tickets replicate in CW.
When I add a note to a ticket in Kaseya, the note gets synced to CW.
When i add a note to a ticket through Kaseya's SQL the note doesnt sync to CW.
Can someone tell me which tables get updated to cause the sync to be triggered or if theres a function to run?
as currently i cannot find it and its starting to cheese me off!