I have a wierd issue, we use the connectwise ticket sync so all our tickets replicate in CW.

When I add a note to a ticket in Kaseya, the note gets synced to CW.

When i add a note to a ticket through Kaseya's SQL the note doesnt sync to CW.

Can someone tell me which tables get updated to cause the sync to be triggered or if theres a function to run?

as currently i cannot find it and its starting to cheese me off!

thanks all!