Kaseya Community

Sub-Categories

  • I need to know if there is a way to configure the "sub-category" to be dependent on the "Category" field. For example, if we choose "Application Problem" in the "Category" field; I only want to see applications listed in the "Sub-Category" drop down.

  • This capability is available in Service Desk.  Ticketing does not have this capability.

  • Ksimpson not sure...but i think in 6.3 ticketing is left for a "light" version of SD.  Maybe that has what you are looking for...not sure if this is helpfull !