I need to know if there is a way to configure the "sub-category" to be
dependent on the "Category" field. For example, if we choose
"Application Problem" in the "Category" field; I only want to see
applications listed in the "Sub-Category" drop down.
This capability is available in Service Desk. Ticketing does not have this capability.
Ksimpson not sure...but i think in 6.3 ticketing is left for a "light" version of SD. Maybe that has what you are looking for...not sure if this is helpfull !