I am pretty new to Kaseya, but I cannot seem to find a great way to do this. I want end users to be able to create a ticket and pick what type of ticket it is. In turn, I want a different group to be notified based on the type of ticket. For example, a user may have a e-mail question that needs to go to the 'IT group' or they could create a ticket where they have a question for HR that needs to go to the 'HR group'. I want each one of those groups to contain different people to be notified. Is this possible with just the base ticketing module or do I need the Service Desk module to do something like this?