Is there anyway to schedule a re-occuring ticket creation? Perhaps via agent procedure?
I figured out a long drawn out way to schedule a procedure which causes an event in the event viewer which would trigger a ticket creation, but it would be nice if there was something easier.
Did you manage to get any further with this? Have been thinking about this same question this past week.
One option I was thinking of was generating an email that the ticketing email reader could take in. I was thinking of using a 3rd party email tool, but now after reading your post I am thinking a scheduled procedure could send an email as well.
Ideally it would be great if a procedure could create a ticket.
I looked at the Service Desk add on but I see it as far too expensive for our needs. $3,800 for Service Desk for the first year ($2000 of mandatory consulting) is just ridiculous. So we are just using what we can with ticketing which is OK for us.
I found a few ways to do it. One is by creating a procedure that runs on a schedule that creates an event. Then you can have an Event Set which monitors for this and then creates a ticket when this event fires. There were some other ways I found by installing a 3rd party tool and then having the procedure run it command line to send an e-mail for ticket creation as well.