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Run procedure based on ticket creation

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Good day, 

 

We have a client who is running a piece of hardware, not monitorable via SNMP, which will fire off an email when it encounters an error.  The current process is to stop / start a series of services on a target managed system.

Is there anyway to automate this with Kaseya?  There are other instances of things occurring that we would love to schedule a procedure on a target system(s), based on the information within a ticket (Simplest examples: Low disk space email = run icsweep, drive error email = run chkdsk automatically).

Thoughts?

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  • Have you heard anything on this?  I think it is a great idea and could use it for a ticket created saying "print jobs not working" and it shoot off script to restart print spooler :)