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Email replies to tickets

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My company just started using Kaseya for ticketing, and right now we have hit a pretty big snag. When customers reply to emails generated within the ticketing system, there is no notification sent to the techs that an email has been received.  Is there any way to email the tech assigned to a ticket whenever a client replies to an email?

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  • Hy, Scott.

    In the Ticket module, go to the "Notify Policy" and check the boxes localizated in the right of screen to determine the best configuration for your environment.

    Regards.