Kaseya Community

Import Tickets

  • Is there a way to do an import of tickets.   From an excel file or xml file?   We are going to upgrade to Office 2010 but the owner wants us to create tickets for everyone.



  • can you be more specific in what you want to achieve?

    Tickets in ticketing can be created by several ways (mailreader/monitoring/events/....) but I don't know if there is any kind of 'import' function. In what way does an upgrade to office 2010 integrate with the ticketing system??

  • So I have a list of all my machines, i want to have a column for user machine, user, message, phone # etc.    Then when I import, kaseya already creates the ticket # using the information from the excel file.