I was wondering how I would set this up.Currently we have it setup this way:
New Ticket Submitted by user
If Status = Low, Normal, High Then = Email Requester + Helpdesk Tech
If Status =Emergency
Then = Email Requester + Entire IT Department
How we are doing this is I basically modified the E-mail Template to include the priority in the subject line and then created a rule in outlook. That Forwards the e-mail to IT Department if it sees "Emergency" in subject line.
I don't really see how I would accomplish this with Kaseya..
Forgot to say..when I said currently I meant to say in our current ticketing system, we are still testing our kaseya.
did you install kaseya SD ?
look at the procedure's calculate priority and incident enter identified
i know it can be done since it works great for us !
Hans den Boer
What is Kaseya SD? sorry for being noob lol
service desk it's an add-on
Thanks Hans, Im installing it now. :-)
Sigh getting this message when installing it.
Error: Aborting. This installer is not compatible. See log for details.
what version of kaseya are you using? K6.1 with SD1.3 ?
i think you also need to contact your sales rep to get your licence key updated
Copyright © 2012 Kaseya International Limited. All rights reserved. Kaseya and the Kaseya k-bug logo are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.