SOOoooo I've searched all over the web and these forums. I desperately need standard help desk reports from the service desk like:
1) Average Resolution Time
2) Average Response Time
These are standard metrics for a help desk why don't these reports exist in Kaseya by default? I've found a number of posts on here asking for this and ZERO responses. I don't have the addons BMS/Vorex. There is the automation exchange which has some of these reports. I was able to pull BMS report parts into reporting as they are XML but not Vorex wr files.
I am guessing this will be another cricket post as seems like no one has these... Kaseya moderators??? chirp....chirp...silence