Has anyone found a way to report on the number of agents online over time? It would be interesting to see and help support work/life balance initiatives (I said that with a straight face).
You might check this out:
It's along the lines of what you are looking for, but you probably need to know a bit of SQL and have access to the SQL back-end.
We are on SaaS. But that would be exactly what we are after. Thanks for the response.
Oh, and I didn't know that the Automation Exchange existed. Thanks for putting me on to that- looks really useful.