Newbie to the Community and Kaseya. Just took over Kaseya Admin duties at my organization.
My issue is the previous regime closed out all their tickets as "SOLVED" When I run a legacy report -TICKETS CLOSED, in Info Center all the predefined report shows only 33 tickets closed vs. 300 tickets that were issued.
Is there a way to change the service desk tickets from SOLVED to CLOSED while still keeping the date it was solved for accurate reporting?
Thanks in advance for your assistance.