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REPORT # TICKETS & # HOURS

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Hello, how are you all?

I need to generate a report that must contain the number of tickets solved per client and the total time worked on each client during the las month.

Ive been trying with the reporting tool of the kaseya but I couldnt find a way. Have anyone done something like this? have any suggestion regarding to how to generate this report?

Many thanks.

Regards!

All Replies
  • I am trying to do the same thing but could not find a way. We need hours worked, per machine group but cannot find a way to get hours worked on a report.

  • Same here, I can get the data from each ticket on the report for Hours Worked, but can not calculate it anywhere on the report.