Kaseya Community

Error running Executive Summary

  • I'm trying to generate a Executive summary report, but im getting the following error:

     

    There was an error generating your report. Please refer to item 228225871561204 for additional diagnostic information. There was an error during the render phase of the report generation. There was an error while attempting to run the report. There was an error while attempting to run the report. The remote server returned an error: (500) Internal Server Error.

    Click here to download diagnostic information.

     

    The diagnostic information:

    <?xml version="1.0" encoding="utf-8"?><Summary><ErrorMessage>
    There was an error during the render phase of the report generation.
    There was an error while attempting to run the report.
    There was an error while attempting to run the report.
    The remote server returned an error: (500) Internal Server Error.
    </ErrorMessage><StackTrace>   at System.Net.HttpWebRequest.GetResponse()
       at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri, CookieContainer cookies, Int32 timeout) in C:\Dev\Core\6.2.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 162   at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri, CookieContainer cookies, Int32 timeout) in C:\Dev\Core\6.2.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 177
       at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri) in C:\Dev\Core\6.2.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 138
       at Kaseya.Reporting.Rendering.UrlReportPlugin.Render() in C:\Dev\Core\6.2.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 99
       at Kaseya.Reporting.Engine.ReportEngineEndpoint.TryMethodNTimes(TryMethodDelegate del, Int32 N, String errMsg) in c:\jimCore\trunk\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 314   at Kaseya.Reporting.Engine.ReportEngineEndpoint.TryMethodNTimes(TryMethodDelegate del, Int32 N, String errMsg) in c:\jimCore\trunk\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 320
       at Kaseya.Reporting.Engine.ReportEngineEndpoint.RenderAndPublish(List`1 configs) in c:\jimCore\trunk\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 281



    </StackTrace><URL>
    http://pmon212/ReportsTab/runExecSumReport.asp?contactPerson=&amp;itManager=&amp;lastNDays=30&amp;showClientInfo=1&amp;showNetScore=1&amp;showSysActivity=1&amp;showHowTo=1&amp;ticWeight=1&amp;osWeight=1&amp;serverOnly=2&amp;uptimeServerOnly=2&amp;patchWeight=1&amp;avWeight=1&amp;showAntiVirusStat=1&amp;showAntiMalwareStat=1&amp;eventWeight=1&amp;diskWeight=1&amp;hideHeader=&amp;description=Executive+Summary&amp;groupFilter=5405bk08&amp;machineFilter=*&amp;notID=51924152&amp;reportName=653690769641516
    </URL>
    <Configuration><GroupFilter>*</GroupFilter><IsReportSet>False</IsReportSet><MachineFilter>*</MachineFilter><MachineGroupFilter>5405bk08</MachineGroupFilter><Message>Executive Summary Body</Message><OrganizationFilter>5405bk08</OrganizationFilter><ReportInstanceID>686263153416226</ReportInstanceID><ReportName>Executive Summary</ReportName><RequiresApproval>False</RequiresApproval><EventHistoryItemID>391651875754656</EventHistoryItemID><Orientation>Portrait</Orientation><OutputType>HTML</OutputType><PageSize>A4</PageSize><SaveLocation>NULL</SaveLocation><SaveUrl>NULL</SaveUrl><ScheduledItemID>653690769641516</ScheduledItemID><StandardReportID>271861990760947</StandardReportID><Subject>Executive Summary Subject</Subject><ViewID>51924152</ViewID><Parameters><Parameter name="AdminID" value="74385582" /><Parameter name="PartitionID" value="1" /><Parameter name="HideHeader" value="N" /><Parameter name="LogoURL" value="http://pmon212/themes/default/images/practicomlogo.png" /><Parameter name="ShowDebugInfo" value="False" /><Parameter name="ThemeID" value="0" /><Parameter name="RoleID" value="2" /><Parameter name="ScopeID" value="2" /><Parameter name="CompanyName" value="Practicom B.V." /><Parameter name="ReportTitle" value="Executive Summary" /><Parameter name="ViewID" value="51924152" /><Parameter name="EffectiveDate" value="2012-04-03T13:05:51" /><Parameter name="ReportDate" value="2012-04-03T13:05:51" /><Parameter name="ContactPerson" value="" /><Parameter name="HowToReadNotes" value="" /><Parameter name="ITManager" value="" /><Parameter name="MachineFilter" value="*" /><Parameter name="MachineGroupFilter" value="*" /><Parameter name="NetworkHealth" value="10" /><Parameter name="NumberOfDays" value="30" /><Parameter name="OrganizationFilter" value="5405bk08" /><Parameter name="ReportSelection" value="" /><Parameter name="ShowAlarmNotifications" value="true" /><Parameter name="ShowAntiMalwareStat" value="true" /><Parameter name="ShowAntiVirusStat" value="true" /><Parameter name="ShowClientInformationFlag" value="true" /><Parameter name="ShowDiskSpaceUsedFor" value="2" /><Parameter name="ShowHowToReadNotes" value="true" /><Parameter name="ShowLicenseSummary" value="true" /><Parameter name="ShowNetworkHealthScore" value="true" /><Parameter name="ShowOperatingSystems" value="true" /><Parameter name="ShowPatchStatus" value="true" /><Parameter name="ShowSecurityStatus" value="true" /><Parameter name="ShowSystemActivity" value="true" /><Parameter name="ShowTicketStatus" value="true" /><Parameter name="ShowUptimeHistoryFor" value="2" /><Parameter name="SystemActivity" value="2" /></Parameters></Configuration></Summary>

     

    Is there some 1 that can help me solve this problem?



    [edited by: Wesley Petterson at 4:31 AM (GMT -7) on 4-3-2012] Hope some 1 can help
  • I am having the same issue, ever find the fix?

  • We used to see this often. For some reason it would be fixed by running a "Reapply Schema" (System -> Server Management -> Configure).

    Hope that helps.

  • No but when I leave the AntiVirus out of the Exec Report there is no problem. So some how that is generating the problem.

  • Greig,

    Thank you for that info.  I reapplied Scheme to no avail.

    Wesley,

    Ill try that.  Thanks!

  • It was leaving Anti Malware out of the report.  That fixed it for me.  The Kaseya Support Rep, said it worked, but when i looked at HIS report, KAM was not checked.  No answer from them about that yet.

    I wish they were better at documentation or getting info out to us.

  • Hi,

    since the migration from 6.2 into 6.3 I can't run this report anymore !!

    System.Net.HttpWebRequest.GetResponse() at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML

    <?xml version="1.0" encoding="UTF-8"?>

    -<Summary><ErrorMessage> There was an error during the render phase of the report generation. There was an error while attempting to run the report. There was an error while attempting to run the report. The remote server returned an error: (401) Unauthorized. </ErrorMessage><StackTrace> at System.Net.HttpWebRequest.GetResponse() at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri, CookieContainer cookies, Int32 timeout) in C:\Dev\Core\Branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 294 at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri, CookieContainer cookies, Int32 timeout) in C:\Dev\Core\Branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 310 at Kaseya.Reporting.Rendering.UrlReportPlugin.GetHTML(Uri pageUri) in C:\Dev\Core\Branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 270 at Kaseya.Reporting.Rendering.UrlReportPlugin.Render() in C:\Dev\Core\Branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Common\Rendering\UrlReportPlugin.cs:line 105 at Kaseya.Reporting.Engine.ReportEngineEndpoint.TryMethodNTimes(TryMethodDelegate del, Int32 N, String errMsg) in C:\Dev\Core\branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 369 at Kaseya.Reporting.Engine.ReportEngineEndpoint.TryMethodNTimes(TryMethodDelegate del, Int32 N, String errMsg) in C:\Dev\Core\branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 375 at Kaseya.Reporting.Engine.ReportEngineEndpoint.RenderAndPublish(List`1 configs) in C:\Dev\Core\branches\v6.3.0.0\source\InfoCenter\Kaseya.Reporting.Engine\ReportEngineEndpoint.cs:line 328 </StackTrace><URL> http://radon/ReportServer/ReportsTab/runExecSumReport.asp?contactPerson=support%40waslet.be+02%2f348.61.01&itManager=Charly+Duson&lastNDays=30&showClientInfo=1&showNetScore=1&showSysActivity=1&showHowTo=0&ticWeight=0&osWeight=1&serverOnly=1&uptimeServerOnly=2&patchWeight=1&avWeight=1&showAntiVirusStat=1&showAntiMalwareStat=1&eventWeight=1&diskWeight=0&hideHeader=&description=Executive+Summary&groupFilter=immo177&machineFilter=*&notID=&reportName=793366269391666&reportScope=2 </URL> -<Configuration><GroupFilter>*</GroupFilter><IsReportSet>False</IsReportSet><MachineFilter>*</MachineFilter><MachineGroupFilter>immo177</MachineGroupFilter><Message>Executive Summary Body</Message><OrganizationFilter>immo177</OrganizationFilter><ReportInstanceID>406941682522623</ReportInstanceID><ReportName>Executive Summary</ReportName><RequiresApproval>False</RequiresApproval><EventHistoryItemID>485726050373976</EventHistoryItemID><Orientation>Portrait</Orientation><OutputType>HTML</OutputType><PageSize>A4</PageSize><SaveLocation>NULL</SaveLocation><SaveUrl>NULL</SaveUrl><ScheduledItemID>793366269391666</ScheduledItemID><StandardReportID>345763366923557</StandardReportID><Subject>Executive Summary Subject</Subject><ViewID>-1</ViewID>-<Parameters><Parameter value="26590288" name="AdminID"/><Parameter value="1" name="PartitionID"/><Parameter value="N" name="HideHeader"/><Parameter value="mail.waslet.eu/.../2008logo.gif" name="LogoURL"/><Parameter value="False" name="ShowDebugInfo"/><Parameter value="0" name="ThemeID"/><Parameter value="2" name="RoleID"/><Parameter value="2" name="ScopeID"/><Parameter value="Waslet" name="CompanyName"/><Parameter value="Executive Summary" name="ReportTitle"/><Parameter value="-1" name="ViewID"/><Parameter value="1" name="LangID"/><Parameter value="978251720163156" name="ReportSessionId"/><Parameter value="2013-11-25T10:25:29" name="EffectiveDate"/><Parameter value="2013-11-25T10:25:29" name="ReportDate"/><Parameter value="dd/MM/yyyy" name="DateFormat"/><Parameter value="HH:mm:ss" name="TimeFormat"/><Parameter value="HH:mm:ss dd/MM/yyyy" name="DateTimeFormat"/><Parameter value="##.##0,00" name="AmountFormat"/><Parameter value="support@waslet.be 02/348.61.01" name="ContactPerson"/><Parameter value="" name="HowToReadNotes"/><Parameter value="Charly Duson" name="ITManager"/><Parameter value="*" name="MachineFilter"/><Parameter value="*" name="MachineGroupFilter"/><Parameter value="4" name="NetworkHealth"/><Parameter value="30" name="NumberOfDays"/><Parameter value="immo177" name="OrganizationFilter"/><Parameter value="" name="ReportSelection"/><Parameter value="true" name="ShowAlarmNotifications"/><Parameter value="true" name="ShowAntiMalwareStat"/><Parameter value="true" name="ShowAntiVirusStat"/><Parameter value="true" name="ShowClientInformationFlag"/><Parameter value="1" name="ShowDiskSpaceUsedFor"/><Parameter value="false" name="ShowHowToReadNotes"/><Parameter value="false" name="ShowLicenseSummary"/><Parameter value="true" name="ShowNetworkHealthScore"/><Parameter value="true" name="ShowOperatingSystems"/><Parameter value="true" name="ShowPatchStatus"/><Parameter value="true" name="ShowSecurityStatus"/><Parameter value="true" name="ShowSystemActivity"/><Parameter value="false" name="ShowTicketStatus"/><Parameter value="2" name="ShowUptimeHistoryFor"/><Parameter value="2" name="SystemActivity"/></Parameters></Configuration></Summary>