Kaseya Community

Ticket reporting issues

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When I run my monthly report, the ticket closure break down does not match up.


My tickets issues and tickets closed match up with total numbers, but for some reason my Ticket Resolution Time does not match up.  It is always short for some reason.  I can not for the life of me figure out why this is, can anyone give me some insight to this?




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  • Tony, I realie this is an older post, but can you send me a couple screenshot examples?