Hello all,

 

I'm playing around with the reporting features of Kaseya and I'm looking for a way for it to be able to report average turn time (time of life) of tickets as they are opened and closed. This is mainly an exercise to see how quickley we are closing out tickets that are under certain categories. Something like this:

 

Service Request: Average 1-Hour

Projects: Average 72 Hours

Incidents: .5 Hours

 

If it could be represented visually, that would be amazing as I could easily present it to higher ups who would like to see how we measure productivity.