Yes, but it's not a one-click process...

http://www.kaseya.com/kforum/view_topic.php?id=994&forum_id=38&highlight=visio






Legacy Forum Name: Reports,
Legacy Posted By Username: vplaza

Is there a reason I am not able to view the link to the visio information? I am signed in.

Legacy Forum Name: Reports,
Legacy Posted By Username: Roy.Davis

Roy.Davis wrote:

Is there a reason I am not able to view the link to the visio information? I am signed in.

Hmm, are you referring to this link?

http://www.kaseya.com/kforum/view_topic.php?id=994&forum_id=38&highlight=visio

Odd, it takes me directly to that page. You could do a "Search" for "Visio" and I think it's the first article listed.


Legacy Forum Name: Reports,
Legacy Posted By Username: vplaza

I too can not view the topic.

Legacy Forum Name: Reports,
Legacy Posted By Username: rage

rage wrote:

I too can not view the topic.

Odd that you can view thistopic but not the other. Do you get an error?

Mods or support, can anyone help?


Legacy Forum Name: Reports,
Legacy Posted By Username: vplaza

This is what I get when I click on the link

Sorry, you do not have permission to view this topic. You may probably perform this action after you login. If you are not a member, you can register here. If you are already logged in then the administrator of the board does not allow this action. Should you have any questions, please contact forum@kaseya.com.



Legacy Forum Name: Reports,
Legacy Posted By Username: Roy.Davis

Definitely a moderator or support question to get that resolved. Weird.

Legacy Forum Name: Reports,
Legacy Posted By Username: vplaza

The link lands in the MSP forums & opens OK for me. Are you guys MSPs?

Legacy Forum Name: Reports,
Legacy Posted By Username: rwitt

Whats the difference? I would think we would be an MSP, but I am not really sure.




Legacy Forum Name: Reports,
Legacy Posted By Username: Roy.Davis

I think the only difference from Kaseya's point of view is whether your purchased for an Enterprise or as a Managed Service Provider (MSP).

A mod will have to answer that more clearly.


Legacy Forum Name: Reports,
Legacy Posted By Username: rwitt

We purchased Enterprise

Legacy Forum Name: Reports,
Legacy Posted By Username: Roy.Davis

We purchased for MSP, and we are getting errors as well

Legacy Forum Name: Reports,
Legacy Posted By Username: rage

Perhapsyou are getting the error as you have not completed the training.

Notice that people with the following under their names....

"People who have been through the Kaseya Formal Training Course."

....can see the link.

just a guess?



Scratch that.....I'm in the same category as you guys...and I can see it...o Well




Legacy Forum Name: Reports,
Legacy Posted By Username: XeviouS

What exactly is the formal training course? Is it the class training?



hmmm...although my name does not say MSP....just member. Maybe that does have something to do with it. Now to find out why I am just a lowly member


Legacy Forum Name: Reports,
Legacy Posted By Username: rage