The information in this Article applies to:
Kaseya 2004 Enterprise Edition (Versions 4.0.3.0 to 4.0.3.4)
Kaseya 2004 Small Business Edition (Versions 4.0.3.0 to 4.0.3.4)
Windows Server 2003 with IIS 6.0 non-English (i.e. international) editions

Problem

The installation fails with an HTTP 500 error while attempting to launch the web page http://localhost/localAuth/installSchema.asp on a non-English version of Windows Server 2003. This problem occurs on the international versions of Windows Server 2003 with IIS 6.0 when the installer cannot enable Active Server Pages and Server Side Include processing due to language variations. This problem did not exist prior to version 4.0.3.0 and is corrected in version 4.0.3.5 and above for all Kaseya 2004 Editions.

Resolution

Active Server Pages and Server Side Include processing extensions must be enabled in IIS6.0 on Windows Server 2003 in order for the Kaseya 2004 edition to install correctly.

To manually enable the Active Server Pages and Server Side Include processing extensions in IIS6.0:


  1. From your
  2. Control Panel, open Add or Remove Programs.
  3. Click on
  4. Add or Remove Windows Components.
  5. Select
  6. Application Server and click the Details... button.
  7. Select
  8. Internet Information Services (IIS) and click the Details... button.
  9. Select
  10. World Wide Web Services and click the Details... button.
  11. Check the box beside
  12. Active Server Pages to enable it.
  13. Check the box beside
  14. Server Side Includes to enable it.
  15. Click OK to close the dialog boxes.
  16. Click the Next button to complete the Windows Components modification.
  17. From the
  18. Start menu on the Windows Server 2003 computer, select All Programs -> Kaseya -> ReinstallDatabaseSchema to manually complete the Kaseya installation.


Legacy Forum Name: Article 10021: Installation of Kaseya fails to complete on an international version of Windows 2003,
Legacy Posted By Username: jimalves