Kaseya Community

Service desk ticket creation via Enduser portal

  • Naamloos.png

    Hey,


    We are trying to configure the portal in way that a user can create a ticket in the service desk and can view it later ( just like the ticketing option )

    Does anyone know where we can change the setting to get this working.



    [edited by: FrisoSneeuwberg at 5:59 AM (GMT -8) on 2-22-2012] Hey, We are trying to configure the portal in way that a user can create a ticket in the service desk and can view it later ( just like the ticketing option ) Does anyone know where we can change the setting to get this working.
  • Hi Friso,

    did you get this working? I'm having this issue two. It seems the user can't select any desk.

    Thijs

  • Some things to check out...

    * System tab -> Scopes -> select Anonymous.

    * Select the Organizations tab, add your orgs.

    * Select Service Desk Tab, add the desk you want your end-users to be accessing.

    * System tab -> Machine Roles -> select Default

    * Select the Access Rights tab, make sure the role has access to SD.

    * Select SD tab ->  Definitons -> select your target Service Desk.

    * Select the Access tab, try adding an editing template for the Default role.



    [edited by: Ben at 8:42 AM (GMT -7) on 3-15-2012] .
  • Found it, needed to grant the machine role access to the desk.

    It is possible to use the login credentials of the logged on user to create a ticket by double clicking the agent icon, instead of creating a ticket using the machine credentials?