Kaseya Community

Email Alerts Not working

  • i'm having a problem with my email alerts. i'm not recieving an emails alerts and the event logs aare loging this error



    Source SMTPsvc

    Category None

    Event ID 4000

    Computer name

    Description:

    Message delivery to the remote domain "email address" failed for the following reason: an internal DNS error caused a failure to find the remote server.

    have you came accrros this problem, if so how can i resolved. the DNS is setup correct

    thank you


    Legacy Forum Name: Email Alerts Not working,
    Legacy Posted By Username: vbarros
  • Try using the IP address of the email server as the place to send to. This goes past any trouble with name->address mapping orthe DNSserver not having the newest information that has your name in it.

    Bob


    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: bsmith
  • This sounds as if there is no MX record in the DNS to resolve the email. You may need to create a direction connection to your email server, have a look here:

    http://www.kaseya.com/kforum/view_topic.php?id=184&forum_id=2



    Legacy Forum Name: Technical Issues,
    Legacy Posted By Username: raybarber