I am a fairly new Kaseya user but I do see certain things missing out of the box.

1. I would like an uninstaller feature. Be able to uninstall any software through kaseya without remote access to actual pc. Scripts don't count here.
Should be able to determine all installed programs and run uninstaller. Similar to windows Add/Remove programs.

2. Chat feature is kind of left behind. Instead of having chat built in to web page have it built into agent itself. That way a little chat window pops up on top of agent alerting to initiate a chat with admin.

3. Find a better remote control solution. VNC is too slow. Competition out there is way ahead of their game providing so much better remote control capabilities. A must feature on any Managed Service provider.

Legacy Forum Name: Feature Requests,
Legacy Posted By Username: Hasani