Kaseya Community

Hours For Each Note

  • When adding notes to a ticket, it would be great to add the hours to that note and not just a running tally for the entire ticket through a user added field.



    See: http://community.kaseya.com/xsp/f/114/t/4400.aspx

    "I find it odd that the developers designed the ticket database tables without a field to record # hours spent on each note we add to a given ticket. While it's nice that the parent record (ticket header, I suppose) has a field to record total time spent on the *ticket*, it seems like a big omission to not also be able to record time for each note."

    Legacy Forum Name: Hours For Each Note,
    Legacy Posted By Username: maryitindy
  • I seem to recall that I wrote that comment - so I for one certainly support this request Smile

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: ReedMikel