Kaseya Community

Recording of technicians' remote sessions.

  • I'd like to record all of our remote sessions for legal and training purposes. There are remote control appliances like the one made by Bomgar that will record everything you do and then also allow the customer to have a copy of the remote assistance session via a downloadable video.

    Legacy Forum Name: Recording of technicians' remote sessions.,
    Legacy Posted By Username: bascheew
  • bascheew
    I'd like to record all of our remote sessions for legal and training purposes. There are remote control appliances like the one made by Bomgar that will record everything you do and then also allow the customer to have a copy of the remote assistance session via a downloadable video.


    I would REALLY like this option. I would pay extra for this even.

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: far182
  • I am currently using bomgar and Kaseya.

    Bomgar has serveral functions and capabilities that the Kaseya VNC does NOT have. It still has our uses with us and we will continue to use and pay maintenance on our Bomgar 100.

    It is a GREAT little remote support device!!!

    ~Grant

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: GrantB
  • far182
    I would REALLY like this option. I would pay extra for this even.


    Hey now! Don't give them any ideas (on the pricing)!

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: rwitt
  • About how much does Bomgar cost? Anyone using the 200 or 300 device? Any pricing info is appreciated.

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: jsammons@acropolistech.com
  • No i don't recall the pricing info on the 100.

    The difference between the 100/200/300 is that the 100 allows a single Represenative (one from your company) to manage unlimited incomming connections or requests for help.

    The bomgar 200 allows up to 25 reps and more so for the 300.

    I would check out the website for more info on pricing www.bomgar.com

    They are formally Network Streaming. The bomgar is actually a device that is pretty simple to set up in about an hour at most.

    Legacy Forum Name: Virtual Systems Administrator Core Functionality,
    Legacy Posted By Username: GrantB