Kaseya Community

K2 - Open ticket from WS without local admin rights

  • I tried to search this forum but couldn't really find something unfortunately.

    How do you handle the ticketing system for customers where the users don't have local access right? I haven't been able to find a "work around" due to ActiveX and related items. With the previous version of Kaseya, we didn't have a problem at all with users opening tickets themselves by clicking on the agent. I assume this problem has been handled a few times at least already.
    I appreciate all your input!

    Legacy Forum Name: K2 - Open ticket from WS without local admin rights,
    Legacy Posted By Username: -Dan-
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    Legacy Forum Name: How-To,
    Legacy Posted By Username: onlinegames988