ColdfirexIf it does exist, I havent heard of it but would love to have it.
Anyone got a solution for this? It would be awesome if this could work.
I would love to see the ability to scan for alarms that no longer meet the alarm criteria and close based upon those settings.
Does this function exist in 6.3? If so? I haven't found it yet.
In the system tab under configure there is an option to "Enable auto close of alarms and tickets"
The description given: If checked, open alarms and tickets for monitor sets and offline alerts are automatically close when the alert condition no longer exists. Offline alerts are configured using Agent Status alerts.
Cyberling, So this is in version 6.3? If so that would be amazing, we plan on upgrading this weekend.
This is exactly what I'm after, but if it's in 6.3 on the SaaS platform, I'm buggered if I can find it.
You can find more information here; help.kaseya.com/.../index.asp
Under 'System > Server Management > Configure' you can find "Enable auto close of alarms and tickets"
Thanks for the quick reply Fredric, but unfortunately, that option is not there for me. My system menu is as below:-
I guess it's just us SaaS users being short changed again.
tAh I see, you have asked this question before... (community.kaseya.com/.../18174.aspx) . Well, it might not exist in SaaS..
Yes I did earlier on today. I have just had it confirmed by support that this page has been removed from the SaaS platform and is not available to us. Awesome.