We are just getting underway with using Kaseya. We are a 3rd party support organization. We currently have about 200 agents total deployed across 6 customer sites. Regarding Monitor/Alerts/Event Logs, we are currently receiving alerts for all generated error events. Obviously this is not a long-term solution, because we can’t see the forest for the trees with so many alerts coming in. I’ve looked at the Kaseya video training and looked around the on-line documentation here, but I’m not grasping how to start on effectively whittling down the number of alerts to a meaningful level. Do you create what Kaseya calls an “ignore list” or “monitor set” (not sure what either of those actually mean) and then do you universally apply those or perhaps have different sets for different customers? Do you simply disable some types of logging? (That seems dangerous.) I’m looking for some kind of best practices for getting this started, or input from others who have done this. I realized this is a VERY rookie question, but I’d appreciate any direction.
My saying is to fix everything that can be fixed, after that blame the user!
As soon as I get a second group giving the "master browser election" errors I'll get around for making an ignore set there too. (Someone smack MS for that one It's a regular part of Windows networking, why is it an error?)