Kaseya Community

Remote control of a server local to the Kaseya server

  • Trying to remotely connect to a server which is local to the Kaseya server. Connection keeps timing out.

    The issue is that the agents inside are reporting to the Kaseya server on the internal IP rather than the public one.

    I used to have VPN access but we removed our Cisco ASA...

    Is there a workaround to this?

    Legacy Forum Name: Remote control of a server local to the Kaseya server,
    Legacy Posted By Username: masselin
  • Found it.
    I've set the Primary Kserver address to the local IP address.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: masselin