Kaseya Community

Customize ticket notification / add a survey at the end

  • We are interested in customizing our ticket notification for when notes are added, and also automatically including a link to a survey after each ticket is close. Does anyone have any advice for getting that accomplished?

    Legacy Forum Name: Customize ticket notification / add a survey at the end,
    Legacy Posted By Username: minvasive
  • When we post ticket survey we use connectwise for this =\

    Legacy Forum Name: How-To,
    Legacy Posted By Username: thirteentwenty