boudjNot sure I follow what you ask, but here's how we do it Ken (I have CW & K also):
-> Alerts and monitoring go to a particular Email Address (which is associated with a public folder).
-> Some public folders are monitored by CW, and CW will automatically take it and put it on a designated board
-> Some Public folders are not monitored by CW. Instead, a tech goes through it and decides which emails need to become tickets in CW. He then uses the Connectwise Outlook addin to bring the email in as a ticket in CW.
Hope this helps!