I have added some extra options to the status menu so now i have open, hold, closed, completed without contact, and waiting on user. I am trying to look for a way to have the little book on the side to show hold when waiting on user and have a closed book when completed without contact, but still retain the normal hold and closed status. I'm sure there's an ASP that i could modify. does anyone have any ideas.

Legacy Forum Name: Ticket page status book,
Legacy Posted By Username: jrahmani