Kaseya Community

Email reader in ticketing failed

  • Getting email notification "Email reader in ticketing failed" cant understand.Confused

    Legacy Forum Name: Email reader in ticketing failed,
    Legacy Posted By Username: adriel
  • If you look under the ticketing tab, you'll see a function called email reader. This means the ticketing module had issues send/receiving tickets. Check the log on this page, as well as test the connection. Usually, I get this issue when I reboot my mail server (lost communications to it) and the Email reader tried to use it (I set mine to check every 1 minute).

    Legacy Forum Name: How-To,
    Legacy Posted By Username: boudj
  • I m geting all the mail notification form KServer which i have configered. I can also telnet incoming & outgoing ports form Kserver. but then to i m geting alerts of "Email reader in ticketing failed" what must be the problem.....Confused

    Legacy Forum Name: How-To,
    Legacy Posted By Username: adriel