Kaseya Community

Monitoring which agents are offline

  • I am looking for a method of monitoring or checking every minute to see if off site agents are offline. If the agents are offline, I need to send an email to alert everyone.

    I've tried several thing with monitoring, but they have failed.

    Thanks,

    Brad

    Legacy Forum Name: Monitoring which agents are offline,
    Legacy Posted By Username: bradscott
  • Try this...

    Monitor tab
    Click Alerts link on left bar
    Choose "Agent Status" from the Select Alert Function dropdown box
    Check the checkbox for "Agent has not checked in for X" minutes
    Enter the value for the number of minutes (somethign like 5 or 10)
    Check th desired checkbox actions (ie Alert, Send email, etc)
    Click Apply

    The desired action (ie Alert, Send email, etc) will then occur whenver an Agent is offline for more then X minutes.

    Lloyd

    Legacy Forum Name: How-To,
    Legacy Posted By Username: lwolf
  • Anyone know how to include the agent notes in the body of such an e-mail?

    Confused

    Legacy Forum Name: How-To,
    Legacy Posted By Username: pbaumgartner
  • What sort of agent notes? It should already list machine groups, machine ID's and the amount of machines (we've had an entire site go offline at the same time, received one machine listing X machines with individual machine id's as well)

    Legacy Forum Name: How-To,
    Legacy Posted By Username: LANWorx