b) msconfig: Id also like to have some insight into what msconfig has to say. For example, we upgraded an app on client machines. The upgrade didnt remove some legacy service, so the old service launches at startup and causes errors, whereas it should be removed, or disabled. (Having problems removing it, because the uninstaller never saw this service anyway.) Id like to disable the startup service, that I think is still set to start at startup, but without vnc'ing a machine and running msconfig, i cant confirm what the real issue is. Can Kaseya run an msconfig against a machine and return the info to me? If not msconfig, what tool should I be using?