Kaseya Community

Remote Control Useless / Useful

  • Hi all,

    Just wanted to pose this question and see what people think. We are now using kaseya and have a good few machines / servers loaded on it. Up to now we used logmeinrescue and RDP to get remote access. These work very well except with Logmein we only had 2 licenses. I have been trying to get our helpdesk / engineers to use kaseya remote control but the general consensus is that if it works and I emphasis IF it works and actually makes a connection it is very slow, as a result they keep shying away from it.

    The remote desktop part seems to work fine and we have not had problems with it but the VNC / KVNC just either fails to connect or as I said if it does it is really (typical VNC) slow.

    Also the video streaming element I have managed to get to work once and that was on an internal test within our office, most of the time it just sits there showing the connecting window.

    What are peoples experiences with this and how do they find it.

    I am seriously thinking about just getting more logmeinrescue accounts just to nip this issue in the bud but if people have ideas or suggested methods to improve this I would be grateful.

    Thanks

    MichaelEek

    Legacy Forum Name: Remote Control Useless / Useful,
    Legacy Posted By Username: mmartin
  • I also use LogMeIn for my clients. I have a combination of LogMeIn Rescure, IT Reach, Free, and Pro for my clients. I have never been happy with the performance of VNC, no matter how it is deployed. I will continue to use LogMeIn and won't install the VNC, unless I see a performance increase in it. LogMeIn Rescue and IT Reach also give great behind the scenes access to the registry, scheduled tasks, processes running, and chat.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: ericpeterson
  • We've been using RDP to servers and VNC to workstations exclusively for a year and a half. Video streaming works 85% of the time, but most of our work is on contract clients that have the agent installed and we VNC in with no problems.

    I've never used logmein.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: jamie177
  • Oh yea, I restrict to 64 colors in VNC options. I don't need a dazzling dispaly, I just need access to fix problems. With that setting speed has never been an issue.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: jamie177
  • jamie177
    ... most of our work is on contract clients that have the agent installed and we VNC in with no problems.


    Ditto here. So long as the primary check-in server is available and the VNC software was installed properly, remote control works without many problems. There are a few problems that cropped up since we moved everyone to use KVNC as of K2008, but they seem to be in process of being resolved by Kaseya one by one.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: arobar
  • We use a solution called Remote Support System
    http://www.remotesupportsystem.com/

    The nice thing about it is that is has a great feature set for tech work (reboot into safe-mode and auto-reconnect, auto-reconnect if a connection is lost, and lots more). You pay a flat up-front fee depending on how many techs you have (I paid less than $400 a couple of years ago), and that's it. No monthly charge, and you're in total control of the package.

    I built a server package for each of my techs, upload to the KServer and then they can invoke a remote session via a Kaseya script. Let's me get the best of both worlds, really. Pretty fast performance too, since you're directly connected to the client.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: benny@geeksaknockin.com
  • There are Kaseya Scripts that will reboot into safe mode and launch the Kagent and back again to regular mode. I can post if interested.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: jamie177
  • jamie177
    There are Kaseya Scripts that will reboot into safe mode and launch the Kagent and back again to regular mode. I can post if interested.


    Yes please, I would very much like to have this as part of our arsenal!

    Legacy Forum Name: How-To,
    Legacy Posted By Username: arobar
  • Thanks all for their input if anybody else has any always greatly appreciated.

    Just on that one - I get this alot with KVNC / VNC -
    The viewer has connected to the KServer.
    COMPUTERNAME should connect in less than 386 seconds.

    Is this normal for remote control

    This is like 6 mins to connect - I could make tea in that time.

    Am I missing something or is this common and this is with KVNC preinstalled on the machine.

    Now in fairness you normally don't have to wait the full 6 mins but still.

    Michael

    Legacy Forum Name: How-To,
    Legacy Posted By Username: mmartin
  • michael.martin@itfocus.ie
    This is like 6 mins to connect - I could make tea in that time.


    This number is based on the machine's check-in time. Remember how Kaseya works: The agent connects to the VSA server as often as you tell it to. Each time it checks in, it receives a set of commands.

    If you have set your check-in time to six minutes, it can take up to six minutes for the agent to check-in and be told to initiate a VNC connection back to the VSA server. You can reduce your check-in time, but depending on your hardware and how many agents you manage, you could overwhelm your server if your agents check-in too fast.

    Legacy Forum Name: How-To,
    Legacy Posted By Username: arobar
  • safemodenormal.txt
    Off topic, sorry.

    Here's the safe mode reboot script. Great from remotely dealing with spyware.

    Script Name: Reboot to Safe Mode
    Script Description:

    IF True
    THEN
    Get Variable
    Parameter 1 : 10
    Parameter 2 :
    Parameter 3 : temp
    OS Type : 0
    Get Variable
    Parameter 1 : 0
    Parameter 2 : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\AgentMon.Exe\Path
    Parameter 3 : installpath
    OS Type : 0
    Write File
    Parameter 1 : #temp#SafeModeBoot.vbs
    Parameter 2 : VSASharedFiles\VB Files\SafeModeBoot.vbs
    OS Type : 0
    Write File
    Parameter 1 : #temp#safemode_reboot_kausrtsk.reg
    Parameter 2 : VSASharedFiles\Reg Files\safemode_reboot_kausrtsk.reg
    OS Type : 0
    Write File
    Parameter 1 : #temp#safemode_reboot_kausrtskwin2k.reg
    Parameter 2 : VSASharedFiles\Reg Files\safemode_reboot_kausrtskwin2k.reg
    OS Type : 3
    Write File
    Parameter 1 : #temp#instsrv.exe
    Parameter 2 : VSASharedFiles\Misc Files\instsrv.exe
    OS Type : 0
    Execute Shell Command
    Parameter 1 : #temp#instsrv.exe "KaUsrTsk" #installpath#kausrtsk.exe
    Parameter 2 : 1
    OS Type : 0
    Execute Shell Command
    Parameter 1 : regedit.exe /s "#temp#safemode_reboot_kausrtsk.reg"
    Parameter 2 : 0
    OS Type : 0
    Execute Shell Command
    Parameter 1 : regedit.exe /s "#temp#safemode_reboot_kausrtskwin2k.reg"
    Parameter 2 : 0
    OS Type : 3
    Execute Shell Command
    Parameter 1 : wscript "#temp#SafeModeBoot.vbs"
    Parameter 2 : 1
    OS Type : 0
    Delete File
    Parameter 1 : #temp#safemode_reboot_kausrtsk.reg
    OS Type : 0
    Delete File
    Parameter 1 : #temp#safemode_reboot_kausrtskwin2k.reg
    OS Type : 0
    Delete File
    Parameter 1 : #temp#SafeModeBoot.vbs
    OS Type : 0
    Reboot
    OS Type : 0
    ELSE


    Script Name: Reboot to Normal Mode
    Script Description:

    IF True
    THEN
    Get Variable
    Parameter 1 : 10
    Parameter 2 :
    Parameter 3 : temp
    OS Type : 0
    Write File
    Parameter 1 : #temp#SafeModeNormal.vbs
    Parameter 2 : VSASharedFiles\VB Files\SafeModeNormal.vbs
    OS Type : 0
    Execute Shell Command
    Parameter 1 : wscript "#temp#SafeModeNormal.vbs"
    Parameter 2 : 1
    OS Type : 0
    Delete File
    Parameter 1 : #temp#SafeModeNormal.vbs
    OS Type : 0
    Reboot
    OS Type : 0
    ELSE


    Legacy Forum Name: How-To,
    Legacy Posted By Username: jamie177
  • safemodeboot.txt
    Attachment refers to previous post.

    Legacy Forum Name: ,
    Legacy Posted By Username: jamie177
  • safemode_reboot_kausrtsk.txt
    Attachment refers to previous post.

    Legacy Forum Name: ,
    Legacy Posted By Username: jamie177
  • safemode_reboot_kausrtskwin2k.txt
    Attachment refers to previous post.

    Legacy Forum Name: ,
    Legacy Posted By Username: jamie177
  • Hiya,

    Thanks for that makes it very clear - I did forget how the agent process works.

    Appreciate the help on that one.

    Michael

    Legacy Forum Name: How-To,
    Legacy Posted By Username: mmartin