Kaseya Community

How to change the format of email sent from ticketing

Posted by LegacyPoster

on May 14, 2008 8:48 PM

Hello

Doe anyone now if it's possible to change te format of the email which is sent to the customer when an ticket is created? Right now we are getting something like this,

[Ticket Notes ~ticId='3441']
Ticket ID: 3441
Machine ID: machine.customer
Log in and view ticket https://www...../?ticId=3441
---------------------------------------------------------
Author: maaron
Date: 14:09:43 14-May-08

Monitoring generated Service ALARM at 12:29:04 14-May-08 on intro1ctx001.hosteddesktop

Legacy Forum Name: How to change the format of email sent from ticketing,
Legacy Posted By Username: r.maatman

Posted by LegacyPoster

on May 15, 2008 5:14 PM

I already got an answer, I found the following on the support portal:

Question
Can I modify / customize the layout of the Ticketing notification emails sent according to the Notify Policy?

Answer
It is not possible to modify the ticket notification emails, except for the auto-response to emails creating new tickets.

Legacy Forum Name: How-To,
Legacy Posted By Username: r.maatman

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