BizTekIt seems like I'm the only person with this ''problem"- Kaseya Ticketing, Autotask and Connectwise all choose to live with it. They track tickets- and the tickets are presumably accurate in reporting the time the Tech spent on the work. This is a faulty assumption because in reality when I run a report- showing all the VNC time for my billable clients there is still TONS of time unbilled for.
So I've thought of a couple of options that somebody here might know something about..
Recreate the VNC REPORT using BCP and export the data into csv- then imported into TIMELOGGER.
Use a Screen Scrapping utility to disassemble a VNC Report and put the data into CSV for TIMELOGGER.
Any other options?
firstname.lastname@example.orgThe other issue I can think of with running a vnc report is that a tech may have a remote session open but not doing anything in it. For example they could be waiting for a large download on the remote pc to finish, and in the meantime are working on something else but still have the session open.
nevesisWould anyone care to share a VNC time script?
I've been interested in this for some time but am not sure where to begin.